FAQs

How do I order a custom wedding cake?

To start the order process, CONTACT US with all of the following information:

  • The date of your event
  • The event location, delivery address, and delivery time
  • An idea of what kind of cake design you are looking for
  • How many people you will need to serve
  • Pictures of  cakes that you love

How far in advance should I place my order?
We accomodate a limited number of cakes for any given date depending on the complexity of the design. We require a minimum of 2 weeks notice on all celebration cake orders.  Weddings and special events can book up to a year or more in advance. Unfortunately we cannot guarantee any dates or pricing without a deposit, therefore we recommend you reserve your date as soon as you have confirmed your date & venue.

What’s your payment policy?
A 25% non-refundable deposit is required to reserve your wedding cake order. The remaining balance is due 1 week prior to your event. Your order is not confirmed until we have received your signed cake contract and your 25% deposit. If we do not receive a signed contract and deposit within the month after your contract is mailed your date may become unavailable.

What is your delivery/ set-up charge?
Delivery/ set-up within the towns of Huntsville and Dwight is complimentary. Longer deliveries are arranged at .50 cents per km for a return trip. While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Cakewalk does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake travelling more than 3 hours. Cakewalk is not responsible for any damage that may occur to any client-transported cake once it has left our care.

Can we use styrofoam tiers to increase the size or to lower the overall cost?
Our pricing is based on the amount of detail and handwork involved in carrying out a particular design. A styrofoam tier still needs to be decorated and is subject to the same pricing guidelines as an actual cake.  The styrofoam dummies only cost a fraction less than the real cake ingredients so you don’t save much money this way.

Why are custom cakes more expensive than those sold at grocery or other chain stores?
Unlike chain stores that mass produce a small variety of standard design cakes, custom cakes are designed, baked from scratch, and decorated specifically for each client. These works of art take many hours to complete and for complex designs, days are needed. Cakes seen on television actually take days to weeks to prepare, not the 30-60 min. of edited program actually shown.